Questions and answers

Yes. Every price on our website includes VAT at 20%. The price you see when you book is the price you pay for that journey.

At airports you get 30 minutes of free waiting from the time your flight actually lands. Everywhere else you get 15 minutes free from your booked pickup time. After that, waiting is charged in 15-minute blocks.

We track your flight ourselves and your chauffeur works to the actual landing time. Your free waiting only starts when you land, so a delay costs you nothing extra.

Yes. You can cancel free of charge up to 24 hours before your pickup time.

Yes, and they are free. Tell us the age of each child when you book and we will fit the right seat before pickup.

Each car shows how many suitcases and cabin bags it takes when you book. For lots of luggage, golf bags or pushchairs, choose the Mercedes VLE or tell us in the notes.

Yes. Choose booking for someone else and enter the passenger's name and phone number. We look after them on the day, and the confirmation comes to you.

Yes. Every chauffeur is one of our own and drives one of our own cars. We never subcontract your booking to another company.

Yes. We are a private hire operator licensed by Transport for London (TfL), and every chauffeur holds a TfL private hire driver licence.

You can pay securely online by card, Apple Pay or Google Pay when you book.

Yes. Add stops when you book and each one adds a small fixed charge, shown in your price before you pay.

Yes. Hourly hire has a 3-hour minimum for most cars, and 4 hours for the Range Rover and the Mercedes-Maybach.