Our policies
Everything that is included, in plain English. If anything is unclear, call or message us.
- TfL-licensed, own chauffeurs and cars
- Fixed prices, VAT included
- 30 minutes free waiting at airports
- Free cancellation up to 24 hours before
Prices
Every price includes 20% VAT and is rounded to the nearest pound. Heathrow and Gatwick to Central London are fixed fares. Other journeys are priced by distance and fixed when you book.
Free waiting
Airport pickups include 30 minutes of free waiting from the time your flight actually lands. We track your flight, so delays cost you nothing. Other pickups include 15 minutes of free waiting from the booked time.
After the free time, waiting is charged in 15-minute blocks at a quarter of the car's hourly rate.
Cancellation
Cancel free of charge up to 24 hours before your pickup time. Cancellations within 24 hours may be charged in full.
Extras
Extra stops are added at a fixed price per stop. Child seats and booster seats are free; tell us the child's age when you book.
Payment
Pay securely by card, Apple Pay or Google Pay when you book, or send your booking as a request.
Your chauffeur, one minute away
See every car and its fixed price in seconds. Book online, call us or message us on WhatsApp, day or night.
- TfL-licensed, own chauffeurs and cars
- Fixed prices, VAT included
- 30 minutes free waiting at airports
- Free cancellation up to 24 hours before